Frequently Asked Questions
You can reach out to our customer service team by emailing us at prestigequillcontact@gmail.com . We're here to assist you with any inquiries or concerns.
Yes, we offer worldwide shipping to bring the luxury of PrestigeQuill to customers around the globe.
To accommodate fast processing times, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time frame will be denied. If needed, your order can be returned for a full refund upon receipt.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments, providing you with a secure and convenient shopping experience.
Orders are processed between Monday and Friday, with a processing time of 1-3 business days from the order date. Please note that we do not ship on weekends.
Due to high demand, orders may take between 1-3 weeks to arrive. We appreciate your patience and understanding.
If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.
Prices on our site are tax-free in US Dollars. However, import taxes, duties, and related customs fees may be charged by your local customs office upon receiving your order. These charges are your responsibility.
For returns, please contact us atsupport@prestigequill.com, and we'll guide you through the process.
If you receive merchandise that is incorrect, missing, or defective, please contact us with your order number and photographs of the item(s). We will promptly address and resolve your case.
Refunds will be credited to your original payment method. For credit or debit card payments, refunds will be processed within 7-10 business days. Contact your card-issuing bank for specific details on when the credit will be posted to your account.